OpenText Content Suite

Delivering a breadth of capabilities designed to help control the explosive growth of information and data within your organization

OpenText Content Suite is both an ECM platform for managing massive, document-intensive processes and a source of purpose-built, lightweight content services designed to solve specific business problems.

Implementation of an enterprise-wide ECM system to manage documents, apply information governance and automate processes is a challenging proposition. Many projects fail due inadequate awareness of business requirements, poor user adoption, insufficient planning, and lack of technology experience.

Our Opentext ECM System Implementation Offerings:

For the long-term success of an OpenText ECM system implementation, General Networks focuses on solving your business problems and addressing use cases specific to your organization through the following services:


Readiness Assessment


Gap Analysis


System Heath Check


Document Cleanup
& Migration


Integration with Other
Applications & Databases


Level 1 & Level 2 Technical
Support & Maintenance


Custom Solutions


Staff Augmentation

We also offer departmental and enterprise implementation on-premise and in the cloud, with expertise in:

  • Content Management
  • Records Management including electronic and physical
  • Workflow
  • Electronic forms
  • Document capture/scanning
  • Electronic signatures with DocuSign

Our Approach

As an OpenText partner, General Networks brings extensive expertise, best practices and over two decades of experience. The General Networks ECM team combines business assessment skills with product knowledge and technical skills to increase user adoption and bring about a successful ECM implementation. This is done through the following:

  • Presale engagement to increase awareness and seek executive sponsorship
  • Project initiation and planning that brings together the organization’s leadership, stakeholders, community of users and Information Technology team
  • A phased approach that starts with a selected group, e.g., a department and applies lessons learned to later phases
  • Engaging the Information Governance team and consultation about the best approach to configure Records Management and the retention schedule so that it is not onerous to users
  • Engaging users and securing their input and feedback early on in the project and throughout the project
  • Interviewing users and subject matter experts within the organization to identify and document business requirements
  • Iterative prototype sessions with users that include data modeling, process modeling and review of the system as it is being configured
  • Quality control processes including various levels of testing and a pilot test with users
  • System documentation and knowledge transfer to the IT ECM maintenance team and the helpdesk
  • User training and user training materials
  • ROT analysis and data cleanup
  • Document migration from various sources
  • Post-deployment support with heightened response time during the first 2-4 weeks after go-live
  • Availability of the implementation team for on-going maintenance and support

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    Our Key Advantages

    • Domain Expertise with Implementing Solutions Built on Content Management - More than 24 years of implementing content and records management solutions.
    • Domain Expertise with Application Integration & Data Migration – Complete solutions include integration with LOB and ERP systems, as well as migration and consolidation of data./li>
    • Domain Expertise in Industry Verticals - Substantial experience with entertainment, high technology, utilities, ports, airports, state agencies, and local government applications.
    • Competitive Rates – Our professional services rates are per hour and based on the resource skill level. Discounts are applied for high usage.

    Schedule a complimentary consultation with our team of specialists and information technologists.